Privacy Policy

Zen Proposals is operated by The Lonely Pixel Limited (Company No. 11135813) registered in England and Wales. This Privacy Policy explains how we collect, use, and protect your information in accordance with the UK Data Protection Act 2018 and the EU GDPR. U.S. residents are also covered under the California Consumer Privacy Act (CCPA) / CPRA.

1. Information We Collect

• Account Data – name, email address, and login credentials.
• Payment Data – processed by Lemon Squeezy Inc. We do not store credit-card details.
• Usage Data – IP address, browser type, pages visited, time spent on site.
• Support & Correspondence – emails or messages you send to us.
• Cookies & Analytics Data – see our Cookie Policy.

2. How We Use Your Information

We process data only where we have a lawful basis:

• Contract basis – to create and maintain your account and deliver the Service.
• Legitimate interest – to improve the Service and communicate non-marketing updates.
• Consent – for marketing emails or optional analytics cookies.
• Legal obligation – to comply with tax or regulatory requirements.

3. Information Sharing

We never sell your personal data. We share it only with trusted processors who assist us in operating our Service:

• Lemon Squeezy Inc. – billing and payment processing (Merchant of Record)
• Analytics providers – to measure usage and performance (e.g., Plausible or Google Analytics)
• Email & support tools – for customer communication and support (e.g., HelpScout, Postmark)

All processors are bound by data-processing agreements and operate under GDPR-equivalent standards.

4. International Transfers

Some service providers may process data outside the UK / EEA (e.g., United States). In such cases, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

5. Data Retention

We retain personal data only as long as necessary to provide the Service or comply with legal obligations. When data is no longer needed, it is securely deleted or anonymised.

6. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

• Access, update, or delete your data
• Withdraw consent (for marketing or optional cookies)
• Data portability and restriction of processing
• Complain to the UK Information Commissioner's Office (ico.org.uk) if unsatisfied

To exercise rights, email us at privacy@zenproposals.io.

7. Cookies

We use cookies and similar tracking technologies to analyse traffic and remember preferences. Details are available in our Cookie Policy.

8. Children's Privacy

The Service is not intended for children under 13 (16 in the EEA). We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Policy periodically and will post the latest version with the updated date above.

10. Contact Us

Email: privacy@zenproposals.io
Address: The Lonely Pixel Limited, 9 Kennedy Close, Oakham, Rutland, LE15 6LL