Last updated: January 2025
Zen Proposals is a software-as-a-service (SaaS) platform operated by The Lonely Pixel Limited, a company registered in England and Wales (Company No. 11135813).
In these Terms, "we", "our", and "us" refer to The Lonely Pixel Limited trading as Zen Proposals. "You" and "your" refer to the individual or entity using our Service. "Service" means the Zen Proposals website, app, and all associated content and features. "Lemon Squeezy" refers to Lemon Squeezy Inc., our authorised reseller and Merchant of Record.
By creating an account or using Zen Proposals, you agree to these Terms and our Privacy Policy. If you purchase a plan, you also agree to the Lemon Squeezy Terms of Sale. If you do not agree, do not use the Service.
You must be at least 18 years old to use the Service. You are responsible for maintaining the confidentiality of your login details and for all activity under your account. We reserve the right to suspend or terminate accounts that violate these Terms or applicable law.
Zen Proposals provides online proposal creation and management tools. We may update, improve, or modify the Service at any time, with or without notice. Continued use of the Service after updates constitutes acceptance of the changes.
All content, code, design, and materials within Zen Proposals are owned or licensed by The Lonely Pixel Limited. We grant you a limited, non-exclusive, revocable licence to use the Service for your own business purposes. You may not copy, modify, reverse engineer, or distribute our materials without written permission.
You retain ownership of any content you upload or create within the Service, but you grant us a worldwide, royalty-free licence to host and display that content as needed to provide the Service.
All payments for Zen Proposals are securely processed by Lemon Squeezy Inc., our authorised reseller and Merchant of Record. When you make a purchase, your transaction is with Lemon Squeezy, and your payment details are handled in accordance with their Terms of Sale and Privacy Policy. We do not store or have access to your full payment information.
Paid subscriptions and one-time plans are billed in the currency shown at checkout and may include applicable taxes or processing fees. Subscriptions renew automatically unless cancelled before the renewal date via your Zen Proposals or Lemon Squeezy account.
We offer a 30-day money-back guarantee on all subscription plans. If you're not satisfied within 30 days of purchase, contact support@zenproposals.io and we will process your refund through Lemon Squeezy. Refunds are typically issued within 5–10 business days to your original payment method.
"Buy Me Once" (one-time) access plans are subject to Lemon Squeezy's 7-day refund period. They grant continued access only for the lifetime of the Zen Proposals service. If the service is discontinued, materially altered, or replaced, "Buy Me Once" access will end at that time without further compensation.
You agree not to misuse the Service, including (without limitation) by attempting to hack, overload, scrape, resell, or use the Service to host unlawful content or infringe intellectual-property rights. We may suspend or terminate your account for any misuse.
The Service is provided on an "as is" and "as available" basis. We make no warranties or representations regarding reliability, availability, or fitness for a particular purpose. Your use of the Service is at your own risk.
To the maximum extent permitted by law, The Lonely Pixel Limited and its directors, employees, and suppliers shall not be liable for any indirect, incidental, or consequential damages (including loss of profits, data, or business) arising from use of the Service.
Our total aggregate liability for any claim arising from or relating to these Terms shall not exceed the total fees paid by you to us during the 12 months preceding the claim.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
You may cancel your subscription at any time through your account dashboard or via Lemon Squeezy. Upon termination, access to the Service will end and your data may be deleted after a reasonable period. We may terminate or suspend your account immediately if you breach these Terms or use the Service unlawfully.
These Terms are governed by the laws of England and Wales. You agree that any dispute or claim shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer residing in another country, you may have additional mandatory rights under local law.
You agree to comply with all applicable export, trade, and sanctions laws. You may not use the Service in any jurisdiction where it would be unlawful or prohibited.
We may update these Terms periodically. Any material changes will be posted on this page with a new "last updated" date. Continued use of the Service after changes means you accept the revised Terms.
Nothing in these Terms limits any statutory rights that cannot be excluded under UK, EU, or US consumer law.
These Terms, together with our Privacy Policy and any Lemon Squeezy Terms that apply to purchases, constitute the entire agreement between you and The Lonely Pixel Limited regarding Zen Proposals. If any provision is found invalid or unenforceable, the remaining provisions will remain in full force.
For any questions, please contact us at:
Email: support@zenproposals.io
Registered Address: The Lonely Pixel Limited, 9 Kennedy Close, Oakham, Rutland, LE15 6LL